The Power to create Flawless Events
TicketEd is THE Education Center for Box Office Professionals
You’ll learn the fundamentals and strategies from a seasoned professional to be effective whether you work in an arena, stadium, performing arts center or amphitheater, TicketEd has you covered!
The techniques covered in this course are independent of the ticketing software you use, no matter the type or size of your venue, or the ticketing software you use, the skills you build will work now, and are transferable for the future.
For all stages of your Ticketing Career
A trusted resource for your staff
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Perfect for New Agents
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A Refresher for Seasoned Professionals
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If you have been “closed” or furloughed during COVID
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If you're a part-time or seasonal ticket manager
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If you do ticketing as a side gig
Quiet Please: Intermission is Over
As the Box Offices of our beloved VENUES open back up after Covid,
NOW is the perfect time to upgrade your Ticket Office Management Skills
We are here to help you re-open with confidence! You may be hiring new staff or perhaps you are joining the industry or you want to upgrade your box office management skills.
If box office management is new to you and you don't have any ticketing experience you will learn there is more to it than selling tickets.
If you are a Venue Manager who wears multiple hats, understanding the Box Office operation is advantageous for you and your staff.
COURSE: Introduction to Ticket Office Management
A complete guide to your Ticket Office Career
Courses Available
Beyond The Build
New Course
As any venue professional knows, the box office is the lifeblood of any production. Without an efficient and reliable ticketing system, it would be impossible to keep track of sales, manage inventory, or even know when a performance is sold out. But beyond simply managing sales, a good box office system can also help you deliver a better customer experience and run your business more efficiently. Our new course is dedicated to getting the most out of your box office systems.
Creating A Day of Show Checklist
New Course
Creating a Day of Show Checklist may seem like a time-consuming task, but it improves the running of your box office. By having a set list of procedures, you can make sure that each event is well-organized and runs smoothly. This is especially helpful if you delegate tasks or if staff are out sick. In this course we show you exactly how to do this, so that you can relax and enjoy the show!
Explore our Upcoming Releases
Available to Pre-Order
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Best Practices for a Financially Secure Box Office
The financial aspects of a box office can be daunting. Take the guesswork out of what you need to do and establish, update, and create best practices for your unique venues needs. Gain the confidence to keep a financially secure box office.
$349
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Introduction to Seating Charts
Seating charts are where it all begins. Without one, you wouldn’t know what seats are available for sale, which ones are obstructed, or simply not available. Seating charts can be tailored to the specific event you are hosting.
$349
Download One of Our Free Guides
TicketEd
Spotlight
TicketEd is a woman-owned and operated online box office educational tool. With their combined box office and event experience of over 76 years, TicketEd is uniquely qualified to assist you with the running of your ticketing office. Their experience scans from starting a new box office from scratch, training new hires, and helping the seasoned pro onto the next level. Whether you are a small arts organization, a non-profit, or a large stadium, TicketEd understands your needs. of how the box office works is ideal so you can see the entire picture. Venues can lose customers and revenue by mismanagement in a box office. I was lucky enough to have a venue manager invest in me and now through TicketEd I want to share my knowledge with others.
What Students are saying
Bob Klaus
In my 30+ years in Event Marketing and Venue Management, I have worked with many great people that run Box Office operations. Some are great at the technical skills of Ticketing, and some are great leaders and can teach and mentor their teams.
My experience though, is that few are equally strong at both those skill sets.
Mandi Grimm is the exception.
Mandi and her TicketEd program really have it all and bring together the very best in online Box Office staff training. It’s what your new staff needs to get up to speed quickly, from ever-important-customer service skills to mastering ticketing software platforms with the attention to detail that that is the foundation for ticketing any event.
I’m a fan of TicketEd which has helped so many onboard new staff and sets the stage for great careers and great Ticketing departments.
My experience though, is that few are equally strong at both those skill sets.
Mandi Grimm is the exception.
Mandi and her TicketEd program really have it all and bring together the very best in online Box Office staff training. It’s what your new staff needs to get up to speed quickly, from ever-important-customer service skills to mastering ticketing software platforms with the attention to detail that that is the foundation for ticketing any event.
I’m a fan of TicketEd which has helped so many onboard new staff and sets the stage for great careers and great Ticketing departments.
Jessica Reveal
TicketEd is an amazing resource for both seasoned ticketing professionals and those new to the industry. It was a great refresher for myself and a wonderful starting point for training my new staff. In a world in which we are returning to live events, with many new professionals, this can be useful to any organization as a foundation in onboarding your box office team. The content is easily digestible and very well organized. Can't wait for more content!
I do love that dictionary and man had that existed when i started it would’ve been so helpful.
I do love that dictionary and man had that existed when i started it would’ve been so helpful.
Kacy Woody
The courses are well-paced and thoughtful. It’s a great refresher for someone who has been “out of the box” for a while!
These courses would be a great help for someone who has suddenly found themselves supervising a ticketing operation. I wish I would have had this resource when I moved from backstage to the box office!
The instructor takes care to leave you with plenty of resources for all those “what ifs.”
These courses would be a great help for someone who has suddenly found themselves supervising a ticketing operation. I wish I would have had this resource when I moved from backstage to the box office!
The instructor takes care to leave you with plenty of resources for all those “what ifs.”
Donna Mullins
This program is a gift ... that is right on time – for the ticket seller and the manager. After the entertainment industry took a disastrous hit by the pandemic, box offices across the country collapsed. They are now just starting to become “unscrambled” and are fighting to get back to a healthy place again. These courses quickly remind, renew and refresh the ticketing team of short and long term processes - and how to execute these tasks with excellence and confidence. TicketEd is the perfect partner along-side your ticketing provider to fast-track your box office staff back to a strong environment post covid.
I trained under Mandi over 20 years ago at a local amphitheatre … and I’m still learning from her, what a blessing. Her passion and gold star standard for tailored ticketing is still infectious!
I trained under Mandi over 20 years ago at a local amphitheatre … and I’m still learning from her, what a blessing. Her passion and gold star standard for tailored ticketing is still infectious!
Trent Gray
“Knowledge in ticketing often comes from experience and mentorship handed down from one professional to another. The TicketEd programs allow me to provide that mentorship and experience to anyone on a ticketing staff from one incredibly knowledgeable mentor. I can trust anyone completing these courses will have the understanding they need to thrive and grow within a ticketing department.
TicketEd is also an invaluable resource to ensure experienced staff can fill any gaps in knowledge and maintain ticketing standards throughout their career. The courses are versatile, diverse, and proactive.
This resource will be staying in my tool kit as a must-have for a very long time. I wish this was around when I was starting out!”
TicketEd is also an invaluable resource to ensure experienced staff can fill any gaps in knowledge and maintain ticketing standards throughout their career. The courses are versatile, diverse, and proactive.
This resource will be staying in my tool kit as a must-have for a very long time. I wish this was around when I was starting out!”
Described as the "Dynamic Foundation"
Ebony Hattix
Sr. Manager, Box Office Memphis Grizzlies/FedEx Forum
"This program is fantastic for a beginner within the Ticketing industry. It gives you the dynamic foundation one needs to start the journey on becoming a great Ticketing Professional. It covers many of the basic tools and necessities to get started in a ticketing career. It would also serve as a great refresher course for any expert to remind us to never forget where to start.
This course presents a wealth of knowledge that is extremely valuable to industry professionals."