Quiet Please: Intermission is Over

As the Box Offices of our beloved VENUES open back up after Covid,
NOW is the perfect time to upgrade your Ticket Office Management Skills

We are here to help you re-open with confidence! You may be hiring new staff or perhaps you are joining the industry or you want to upgrade your box office management skills.

If box office management is new to you and you don't have any ticketing experience you will learn there is more to it than selling tickets.

If you are a Venue Manager who wears multiple hats, understanding the Box Office operation is advantageous for you and your staff.  

Build Confidence with Box Office Management

Come away with a list of Immediate Actions

That you can take to improve the flow of your Box Office from day one. We cover all of the things that most venue box offices deal with and provide you with checklists and starting points.

• Get confident in the Box Office.
• Avoid common mistakes.
• Train in this specialized skill.

 Without any confusing jargon or technical hiccups.

Establish An Organized Plan

To get you through your season or year round event schedule

This introductory course starts you on the right path if you don't have a lot of time and need to learn quickly. You can continue honing your skills with specialized courses. Introduction to Ticket Office Management has a group of checklists for you to use every day to make sure your Box Office runs with ease.

Described as the "Dynamic Foundation"

Ebony Hattix
Sr. Manager, Box Office Memphis Grizzlies/FedEx Forum

"This program is fantastic for a beginner within the Ticketing industry. It gives you the dynamic foundation one needs to start the journey on becoming a great Ticketing Professional.  It covers many of the basic tools and necessities to get started in a ticketing career.  It would also serve as a great refresher course for any expert to remind us to never forget where to start. 

This course presents a wealth of knowledge that is extremely valuable to industry professionals."

Mandi Grimm

Author & Instructor

I have been in the ticketing industry for over 20 years and when I became a box office manager, I was fortunate to work for a venue manager that recognized the importance of learning from a seasoned expert. He hired an industry professional to train and give me the building blocks I have continued to use throughout my career. As my career has progressed, I realized that many box office managers are not fortunate to have the same situation I had.

A fundamental understanding of how the box office works is ideal so you can see the entire picture. Venues can lose customers and revenue by mismanagement in a box office. I was lucky enough to have a venue manager invest in me and now through TicketEd I want to share my knowledge with others.

The Power to create Flawless Events

TicketEd is a groundbreaking Program

I'll teach you the tricks and strategies that work for a variety of venues. Whether it's an arena, performing arts center or amphitheatre, I've got your back!

The instruction in this course is independent of the ticketing software you use. The techniques covered can be applied to all programs, so no matter what venue type or size that you are working at, these tips will work for your box office as well!

Entrance to your Ticketing Career

AND a resource to look back to when you need it.

  • Perfect for New Agents

  • A Refresher for Seasoned Professionals

  • If you have been “closed” or furloughed during COVID

  • If you're a part-time or seasonal ticket manager

  • If you do ticketing as a side gig

Course Curriculum

    1. Chapter One- Introduction

    2. How to use this course

    3. Handouts

    4. Before we begin...

    1. Ticketing Dictionary

    1. Chapter Three- Vendors

    2. Checkpoint: Vendors

    1. Chapter Four: Hardware

    2. Sample Hardware Inventory

    3. Checkpoint: Hardware

    1. Chapter Five: Getting Organized

    2. Checkpoint: Getting Organized

    1. Chapter Six- Backup Plans

About this course

  • $199.00
  • 28 lessons
  • 1 hour of video content

Introductory Price

Get instant access with your exclusive early bird discount

Our Question Playbill

Is this course for you?

  • When Does the Course Start?

    Once you have enrolled you can choose when you want to start! The course is self paced so once you have started you can fit it around your schedule. Don't forget you also have unlimited access so you can revisit any part of the course at any time.

  • How long will it take to complete the course?

    It will vary from person to person. There is plenty of content in the course and my advice is take it one chapter at a time and work through the checklists for yourself.

  • Do you have a guarantee?

    I am afraid because of the digital nature of the course I am unable to offer refunds. However if you have any questions about the course you are welcome to email me before signing up and you can book a private session at any time. My link is inside the course.

  • What if I want all my staff to take this?

    Feel free to email us at [email protected] for bulk enrollment information. We do offer discount rates for bulk enrollments so please ensure that any login is not shared.